We provide 24 hour emergency call for all our clients, for their large or small animals, 365 days a year.
During office hours, true emergencies are given priority over routine appointments. If you are asked to wait so that an emergency may be cared for, please understand, as your pet may need emergency care at some time.
What should you do if you have an emergency?
If you have an emergency during our office hours, call ahead (if possible) (503) 623-3943 to let us know the nature of your emergency and your estimated time of arrival. This allows us to have staff and supplies in place to assist you and your pet in the timeliest manner possible.
What should you do if you have an emergency outside of the regular clinic's hours?
If you have an emergency situation which arises after our normal office hours, call our clinic phone number at (503) 623-3943. A telephone answering machine will tell you how to reach us.
Please listen carefully to the instructions on the recorder. You should also leave your name and phone number on the answering machine recording as a back-up method of contacting you. It is our objective to return your call within 10 minutes.
A possible exception will be when no phone service is available in the immediate vicinity of the veterinarian. We will be attempting to call you once your message has been received, so try to refrain from using your phone until we call.
Although we have this service available, always attempt to have your animal seen during normal office hours, because we have the most staff available to assist with the emergency.
When in doubt as to the severity of your animal's condition, please treat it as an emergency and call us.